1) Brian is a Customs Official at an American Airport. He will ask you questions. (P92)
The student is:
Name: real name
Purpose of visit: Tourism
Where: Dean Hotel in Toronto
Length of stay: 2 weeks
Double check purse, ...
2) You have left your passport on the plane. Brian is an Information Clerk. (P95)
The student: left cell phone on train
Hurry, next train is in 40 minutes
Seat 35, in car 7 of 6:30pm KTX to Mokpo
Customer service form: No, have to hurry. Remember, don't say 'no'.